Tuen's Blog

Infrequent diary of a procrastinator

Harvey Norman Warranty Repair Saga

Written By: Tuen - Oct• 18•07

The saga, which I thought had ended, continues.

About a week after the computer was supposedly repaired, it started showing signs of malfunction again.  It would occasionally not boot up after being turned off, or it would hang after being left on for a period.  We would have to unplug it, and plug it in a few times before it would boot up.  This ‘hanging’ became more often, and the number of times we had to plug and unplug the system to get it to boot increased exponentially (well, maybe arithmetically, but I’m entitled to exaggerate).  Well, it followed from this that it became impossible to boot the machine (who can plug and unplug the system a couple thousand times just to get it to start?)  So it’s back to Harvey Norman for repairs.  Thank goodness I bought an extended warranty for this system.  Let’s see if it takes a shorter period than the 2 months it took the last time.  It doesn’t look promising.  I’ve called them for a claim number, but they said they had to email Singapore (my set was bought from Singapore) and wait for a claim number from them.  That was yesterday, and nothing heard from them today. 

We’ll see.

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5 Comments

  1. christina says:

    Tuen, what brand of computer is it? and how old is it? I’m doing a survey…..