Tuen's Blog

Infrequent diary of a procrastinator

Money saving Tip

Written By: Tuen - Oct• 11•07

Here’s an email from my cousin.  It might save you money some day:

Hi everyone,

I would like to share our experience we had in the last few days when out electric hot water broke down and hopefully, if anyone else experiences the same, it might save you some money.

Day 1 – My son reported that there is no hot water. I check to see if the switchboard fuses for the hot water system has tripped. Confirm fuse switch was still at “on” position.

Day 2 – Called Rheem service centre. Technician came in the afternoon and after checking the hot water tanks tells me that there is nothing wrong with the tanks and the reason for it not working was because there was no electricity. Was ask to refer to electrician so, I call the electrician.

Day 3 – Electrician came this morning, checked the power board and tells me that there was nothing with the power board and it’s because the one of the “phases” was out ie. Depending on the house, you might have more than one power cables running from the mains to the house. So for me, I’ve got 3 but one is not working (and that’s the one that connects the hot water tanks and air conditioning). Electrician says, he can’t touch the “phases” that were located outside the property and only the electrical company can do that.

Called the electric company and they came this morning. Took them about 2 mins to change the phase and it was FREE.

So what did we learn from all this? It cost us $150 in total to find what was wrong when we could have called the electric company and start the “ball” rolling from that end rather than at the other end. So, call your electric company first, the service is free and they’ll be able to tell you if you need to call the electrician.

Painful, lah.

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